RETURNS & REFUND

You can return the item you purchased within 14 days from when the order arrived to you to get a full refund or exchange. THIS DOES NOT APPLY TO SALE ITEMS, ONE-PIECES KNITS (SAMPLES) AND ORIGNAL DRAWINGS which cannot be returned

Items must be returned unused in perfect condition and in their original packaging. Make sure the original packaging will remain undamaged. Any package returned after the prescribed timeframe will be refused and returned to the sender. AOA cannot be held responsible if the parcel is lost, stolen or damaged. Unless there has been a mistake from my side with the order, the costs and risks pertaining to the return of product(s) are borne by the sender. Please write me an e-mail to aoa@aoaatelier.com prior to returning the item(s). Once your refund is received and inspected, I will send you an e-mail to notify you that your returned item is received. In this mail you will be notified if the return is approved or rejected. If approved, your refund will be processed and you will automatically receive your refund receipt via email. The full refund will be applied to your credit card or original method of payment within 2-5 business days.

The product(s) must be returned to the following adress - I do not accept returns to a parcelshop. 

POLICY GROUP att: AOA ATELIER Laura Julie Brage
Amaliegade 6 3tv 1256 København K

DENMARK